POLICY/TURNAROUND TIMES

Shipping: All orders are sent via Australia Post. Once your order has been posted you will receive a confirmation email with your tracking number included. Free shipping is available on all Australian orders over $100 with code “SHIPFREE”. International shipping is available however postage costs are calculated based on country and the weight/size of package. 

Turnaround time: Ready to ship items are posted within 1-5 business days. As our items are handmade to order we require 1-4 weeks to create your pieces. This does not include Postage times. Once your order has been placed we start cutting and preparing your order immediately so we are able to have it out to you as quickly as possible.  

Custom Orders: We have a range of beautiful fabrics available and are able to offer custom orders for our customers. Any of our fabrics can be made into any of our designs or we can design a unique piece made just for you. Please contact us to discuss custom orders.

Refunds/Exchanges: Please choose carefully as unfortunately we do not accept exchanges or refunds. Our pieces are handmade to order which means each and every individual item is handmade especially for you. If you are unsure on sizing or would like some more information on measurements please contact us as we would love to help you. 
We thoroughly check over each item prior to packing your order however if you have received a faulty item please contact us within 14 days. Refunds will be accepted upon inspection. Items must be unworn, unwashed and have original tags/embellishments attached.


Sizing: Our sizing is true to size however we strongly recommend measuring your child prior to purchasing if you are unsure on which size is the best fit. Different styles may vary in sizing. Please contact us for a full size chart on each individual item. 

Washing/Care: Each garment has a care label attached inside. Please take a look over this and follow for our best washing recommendations and care. 

Rush orders: If you need your order by a certain date please contact us prior to ordering to make sure we are able to make and post it in time.

Wholesale: Interested in stocking our brand in your store? Please fill out the form on our wholesale page and we will be in touch! Please note our current turnaround time for all wholesale orders is 1-6 weeks.  

For any further questions please feel free to contact us at millymoocreations@hotmail.com

Milly Moo Team x