POLICY/TURNAROUND TIMES

 Shipping  
All orders are sent via Aus Post. Once your order has been posted you will receive a confirmation email with your tracking number included. Worldwide shipping is available and is shipping cost is calculated on country/weight/size etc.

Standard Shipping (TRACKED) $9.00
Express Shipping (TRACKED) $12.00
Standard Shipping (UNTRACKED) $5.00. Please note this option is only for sale items and is AT YOUR OWN RISK. We always recommend selecting TRACKED shipping.  

Turnaround time
Ready to ship items posted within 1-5 business days. 
As our items are handmade to order we require 1-4 weeks to create your pieces. Once your order has been placed we start cutting and preparing your order immediately so we are able to have it out to you as quickly as possible. 

Custom Orders
Love that dress but love this fabric? Let us help! We offer custom orders for our customers. We can design a unique piece made just for you. Please contact us to discuss custom orders.

Refunds/Exchanges
Please choose carefully as we do no accept exchanges or refunds. Our items are handmade especially for you.
We thoroughly check over each item prior to packing your order however if you have received a faulty item please contact us within 14 days. Refunds will be accepted upon inspection. Items must be unworn, unwashed and have original tags/embellishments attached.

Sizing
Due to our handmade nature unfortunately we are unable to accept refunds/exchanges for incorrect size. Please measure your child and check those measurements against our size chart. If you need any help with sizing, please contact us -we are here to help. 

Washing recommendations/Care
Each garment has a care label attached inside. Please read this for our washing recommendations and care. 

Rush orders 
If you need your order by a certain date please contact us prior to ordering to make sure we are able to make and post it in time.

Product information
Our clothing and accessories are handmade with love. Our bamboo wraps and turbans have been designed in Australia and ethically made in China. 

 
For any further questions please feel free to contact us at millymoocreations@hotmail.com

Milly Moo Team x