Hello! We are currently taking a short break from 18/12/20 until 12/01/21. Any orders made between these dates will begin on 12/01/21 with our usual 1-4 week turnaround time. Thank you for your support in 2020. Merry Christmas!
Shipping
All orders are sent via Aus Post. Once your order has been posted you will receive a confirmation email with your tracking number included. Worldwide shipping is available and shipping cost is calculated on country/weight/size etc.
Standard Shipping (TRACKED) $9.20
Express Shipping (TRACKED) $12.00
Turnaround time
Ready to ship items posted within 1-5 business days.
As our items are handmade to order we require 1-4 weeks to create your pieces. This does not include Postage times. Once your order has been placed we start cutting and preparing your order immediately so we are able to have it out to you as quickly as possible.
Custom Orders
Love that dress but love this fabric? Let us help! We offer custom orders for our customers. We can design a unique piece made just for you. Please contact us to discuss custom orders.
Refunds/Exchanges
Please choose carefully as we do not accept exchanges or refunds. Our items are handmade especially for you.
We thoroughly check over each item prior to packing your order however if you have received a faulty item please contact us within 14 days. Refunds will be accepted upon inspection. Items must be unworn, unwashed and have original tags/embellishments attached.
Sizing
As our items are custom handmade for each individual order unfortunately we are unable to accept refunds/exchanges for incorrect size. Please measure your child and contact us for help with selecting the best fit for your child. Different styles may vary in sizing.
Washing recommendations/Care
Each garment has a care label attached inside. Please read this and follow for our best washing recommendations and care.
Rush orders
If you need your order by a certain date please contact us prior to ordering to make sure we are able to make and post it in time.
Wholesale Interested in stocking our brand in your store? Please fill out the form on our wholesale page and we will be in touch! Please note our current turnaround time for all wholesale orders is 1-6 weeks.
For any further questions please feel free to contact us at millymoocreations@hotmail.com
Milly Moo Team x
